iMoneyPay — India's Trusted RBI Authorised Payment Gateway
📅 Updated: April 09, 2026
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🔐 Privacy Policy

This Privacy Policy applies to your use of the website of iMoneyPay hosted at imoneypay.in, the Services and iMoneyPay applications on mobile platforms (Android, Windows Phone, iOS etc.).

Effective: 2020 Updated: April 2026 I Money Pay Private Limited

Table of Contents

  1. Overview
  2. Information We Collect & How We Use It
  3. Account Information of Merchants
  4. Customer Information
  5. Activity
  6. Cookies
  7. Enforcement
  8. Transfer of Information

Overview

This privacy policy (the "PRIVACY POLICY") applies to your use of the website of iMoneyPay hosted at imoneypay.in, the Services (as defined under the iMoneyPay "Terms of Use") and iMoneyPay applications on mobile platforms (Android, Windows Phone, iOS etc.) (collectively ("iMoneyPay" or "WEBSITE")), but does not apply to any third-party websites that may be linked to them, or any relationships you may have with the businesses listed on iMoneyPay.

The terms "WE", "OUR" and "US" refer to iMoneyPay and the terms "YOU", "YOUR" and "USER" refer to you, as a user of iMoneyPay. The term "PERSONAL INFORMATION" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information.

Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the Website for you. We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is better than the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.

By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website. It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.

1Information We Collect and How We Use It

We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfil the purposes. If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to such use.

The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize User experience, detect and protect us against error, fraud and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.

2Account Information of Merchants

If you create an account to take advantage of the full range of services offered on iMoneyPay, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer ("KYC") documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with iMoneyPay.

We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or any time after signup) and contact you on behalf of other Users. If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us.

We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at customercare@imoneypay.in to stop receiving SMSs from us.

iMoneyPay assures that your Personal Information will not be made public or sold to any third party. The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, iMoneyPay shall delete all stored information of the User from its servers.

3Customer Information

We also store customer information of customers such as address, mobile number, Third Party Wallet details, Card Details and email address making payments through iMoneyPay checkouts. However, only when customer chooses to share the information on the businesses powered with iMoneyPay applications we share the information to respective businesses.

However, iMoneyPay is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.

4Activity

We record information relating to your use of iMoneyPay, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer iMoneyPay and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of User behaviour and characteristics in order to measure interest in and use of the various areas of iMoneyPay. However, you cannot be identified from this aggregate information.

We own all the intellectual property rights associated with the Website and its contents. No right, title or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law.

Our logos, product and service marks and/or names, trademarks, copyrights and other intellectual property, whether registered or not ("OUR IP") are exclusively owned by us. Without our prior written permission, you agree to not display and/or use Our IP in any manner. Nothing contained in this Website or the content, should be construed as granting, in any way to the User, any license or right or interest whatsoever, in and/or to Our IP, without our express written permission.

5Cookies

We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of iMoneyPay may not work properly or at all.

iMoneyPay uses third party tools, who may collect anonymous information about your visits to iMoneyPay using cookies, and interaction with iMoneyPay products and services. Such third parties may also use information about your visits to iMoneyPay products and services and other web sites to target advertisements for iMoneyPay's products and services. No Personal Information is collected or used in this process. These third parties do not know or have access to the name, phone number, address, email address, or any Personal Information about iMoneyPay's Users.

iMoneyPay Users can opt-out of sharing this information with third parties by deactivating cookies, the process of which varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser.

6Enforcement

We may use the information we collect in connection with your use of iMoneyPay (including your Personal Information) in order to investigate, enforce, and apply our terms and conditions and Privacy Policy.

7Transfer of Information

We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or other regulatory agencies (as may be required) and to provide you with services that we offer through iMoneyPay, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your Personal Information other than to provide the services requested by you.

We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, the "AFFILIATES") that we may have now or in the future, in which case we will require them to honour this Privacy Policy. If another company acquires our company or our assets, that company will possess your Personal Information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.

We may disclose your Personal Information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our Terms of Use and Privacy Policy; (c) comply with legal process, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our Users, affiliates, or the public.

Contact Us — Privacy Related Queries

📧 customercare@imoneypay.in

📍 Unit No. 205A, NDM 2 Building, Netaji Subhash Place, Pitam Pura, New Delhi, Delhi 110034

For grievance escalation: View Grievance Matrix →